ratuqq Casino & Sportsbook Data Care
This page describes what we collect when you use ratuqq and how we keep that data protected. We at ratuqq handle your personal information with care, following applicable data-protection standards across our live-dealer tables, sportsbook markets, slot games, and esports offerings.
When you open an account with us, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a wager during Liga 1 or Piala AFF tournaments, we collect specific details to verify your identity, process your transactions, and deliver our service. Our commitment is to use that data only for the purposes you authorise and to protect it from unauthorised access.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What We Collect on ratuqq
We collect your name, email address, phone number, and residential address when you register an account. We also collect identity documents—national ID, passport, or driver's licence—to verify your age and address before we process your first deposit. This verification step protects both you and ratuqq from fraud and ensures compliance with applicable regulations.
When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and payment method. We do not store your full card or bank details; our payment processors handle that encryption. We also log your IP address, device type, and browser information to detect unusual account activity and prevent unauthorised access.
During gameplay—whether you are playing live blackjack, roulette, baccarat, or placing a football wager on Liga 1 or Piala AFF—we record your bets, game outcomes, and account balance changes. This data helps us settle disputes, calculate your account standing, and comply with audit requirements.
How We Use Your Data on ratuqq
We use your email and phone number to send account notifications—deposit confirmations, withdrawal status updates, and security alerts. You may opt out of promotional emails at any time through your account settings.
Your identity documents and address are used solely for account verification and compliance with anti-money-laundering (AML) regulations. We retain these documents for the duration of your account and for a period after closure as required by law.
Your transaction history and gameplay data help us calculate your account balance, process withdrawals, and investigate disputes. If you report a missing withdrawal or a game outcome you believe is incorrect, we use this data to review and resolve your case.
Third-Party Processors and ratuqq
We work with payment processors to handle deposits and withdrawals. These processors may be located outside your jurisdiction and may be subject to different data-protection laws. We ensure they meet industry-standard security practices through contractual agreements.
We also use fraud-detection and identity-verification services to protect your account. These services may process your name, address, and document images to confirm your identity. We do not control how these third parties store or use your data beyond the scope of our agreement with them.
Cookies and Tracking on ratuqq
We use cookies to keep you logged in, remember your preferences, and track your activity on ratuqq for security and analytics purposes. Essential cookies are necessary for the platform to function; you cannot disable them. Analytics cookies help us understand how users navigate our site and improve our service.
You may disable non-essential cookies through your browser settings, but doing so may limit your experience on ratuqq. We do not use cookies to track you across other websites.
Your Rights on ratuqq
You have the right to request a copy of the personal data we hold about you. You may also request that we correct inaccurate information or delete your data, subject to legal retention requirements. To exercise these rights, contact our support team via email or in-app messaging.
If you believe we have mishandled your data, you may lodge a complaint with the relevant data-protection authority in your jurisdiction. We will cooperate with any official inquiry.
Data Retention on ratuqq
We retain your account data for as long as your account is active. After you close your account, we keep transaction records and identity documents for a minimum of five years to comply with financial-reporting and anti-fraud regulations. We delete other personal data within 90 days of account closure, unless we are required by law to retain it longer.
Contact ratuqq About Your Data
If you have questions about how we handle your data, wish to exercise your rights, or believe we have violated your privacy, please contact our support team. We aim to respond to all data-related requests within 14 days.
Our commitment to protecting your information is central to how we operate ratuqq. We continue to review and improve our data practices to meet evolving standards and your expectations.